We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

 

To start a return, you can contact us at hello@dizzycodesigns.com. Please note that returns will need to be sent to the following address: Dizzy Co Designs Ltd, 2 Lynden Way, The Square, BEAMINSTER. DT8 3PX United Kingdom. Please note that shipping will be at your expense. . You can always contact us for any return questions at hello@dizzycodesigns.com.

 

Damages and Issues  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal items (such as jewellery products).  Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges Refunds 

Refunds can not be accepted if you notify us after the statutory 30 day notice period. Once the item has been returned and if the item is faulty, we will in the first instance try and make good any fault, . It must be returned in its original state and we can not accept any liability for damage during transit. Return shipping is at your own expense.

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European Union 3 day cooling off period  Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@dizzycodesigns.com