LEGAL COMPLIANCE
GDPR
What is GDPR? The summary guide to GDPR compliance in the UK & Europe
General Data Protection Regulation, or GDPR, have overhauled how businesses process and handle data. Our need-to-know GDPR guide explains what the changes mean for you.
Europe is now covered by the world's strongest data protection rules. The mutually agreed General Data Protection Regulation (GDPR) came into force on May 25, 2018, and was designed to modernise laws that protect the personal information of individuals.
Before GDPR started to be enforced, the previous data protection rules across Europe were first created during the 1990s and had struggled to keep pace with rapid technological changes. GDPR alters how businesses and public sector organisations can handle the information of their customers. It also boosts the rights of individuals and gives them more control over their information.
For further information on GDPR and how it works, Click: GDPR Guide
PRIVACY POLICY
Dizzy & Co Designs cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products and services, and to communicate with you about the same, or as you have requested (collectively, our “Services”). Your personal information includes information such as:
- Name
- Address
- Telephone number
- Email address
- Billing and payment information ( we do not see bank accounts or have access to these accounts)
- Other data collected that could directly or indirectly identify you.
Our Privacy Policy not only explains how and why we use your personal information that we collect, but also how you can access, update or otherwise take control of your personal information.
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) that supports this office by contacting us katherine@dizzycodesigns.com This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.
What information we collect, how we collect it, and why
Much of what you likely consider personal information is collected directly from you when you:
- create an account or purchase any of our services (eg: billing address, including name)
- request assistance from our customer support team (eg: phone number or email address);
- complete contact forms or request newsletters or other information from us (eg: email address); or
- participate in contests, free giveaways, and surveys, or otherwise participate in activities we promote that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we thought we’d highlight and explain a bit more about what these might be (as they vary from time to time):
Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. These technologies automatically collect data when you use and interact with our Services, including metadata, log files, cookie/device IDs, page load time, server response time, and approximate location information to measure website performance and improve our systems, including optimizing DNS resolution, network routing and server configurations. Specifically, interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data is collected. All this allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our website. We may also collect your location (IP address) so that we can personalize our Services. For additional information, and to learn how to manage the technologies we utilize, please visit our Cookies Policy.
How we utilise information.
We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver products and services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes:
Delivering, improving, updating and enhancing our website services.
We collect various information relating to your purchase, use and/or interactions with our website. We utilise this information to:
- Improve and optimize the operation and performance of our websites and mobile applications
- Diagnose problems with and identify any security and compliance risks, errors, or needed enhancements to the website.
- Detect and prevent fraud and abuse of our website and systems
- Collecting aggregate statistics about use of the Services
- Understand and analyse how you use our website and what products and services are most relevant to you.
Much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal information.
Sharing with trusted third parties.
We may share your personal information with affiliated companies with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
- Processing credit card payments
- Serving advertisements
- Conducting contests or surveys
- Performing analysis of our website and customers demographics
- Communicating with you, such as by way email or survey delivery
- Customer relationship management
- Security, risk management and compliance
These third parties (and any subcontractors they may be permitted to use) have agreed not to share, use or retain your personal information for any purpose other than as necessary for the provision of Services.
Communicating with you.
We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
- Text (SMS) messages
- Telephone calls
- Messenger applications (e.g. WhatsApp, etc.)
You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into your account and visiting “Account Settings” page.
If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal information with a co-branded partner, as well as how to exercise those options. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.
Transfer of personal information abroad.
If you utilise our services from a country other than the country where our servers are located, your personal information may be transferred across international borders, which will only be done when necessary for the performance of our contract with you, when we have your consent to do so, or when the appropriate standard contractual clauses are in place. Also, when you call us or initiate a chat, we may provide you with support from a global location outside your country of origin.
Compliance with legal, regulatory and law enforcement requests.
We cooperate with government and the Law to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
How we secure, store and retain your data.
We follow accepted standards to store and protect the personal information we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.
We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
- mandated by law, contract or similar obligations applicable to our business operations;
- for preserving, resolving, defending or enforcing our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal information, you can contact us katherine@dizzycodesigns.com
How you can access, update or delete your data.
If you make a request to delete your personal information and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary or required for our legitimate business purposes or legal or contractual record keeping requirements.
In compliance with the Privacy Policy, Dizzy & Co Designs commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Policy should first contact us in any manner provided in the "CONTACT US" section in this website.
Age restrictions.
Our Services are available for purchase only for those over the age of 16. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 16. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal information, please contact us.
Non-Discrimination.
We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Changes to this policy.
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Contact us.
If you have any questions, concerns, or complaints about our Privacy Policy, or how we handle your personal data, you may contact our Office by email at katherine@dizzycodesigns.com
Host of the Site:
Godaddy.com, EEA, Attn: Legal, Office of the DPO, 5th Floor, The Shipping Building, Old Vinyl Factory, 252-254 Blyth Road, Hayes, UB3 1HA.
Telephone: 00 44 (0) 20 7084 1810
Design & Content: Katherine Alexander
Responsibility of Publication: Katherine Alexander
SHIPPING & RETURNS
An automated email will be sent to you when you purchase your item and also when your item has been shipped.
Shipping choices are collection only, tracked or untracked (not recommended for international customers) for safe delivery of your purchases
International Customers.
Any Customs & Excise taxes are to be paid by the purchaser. Please ensure you understand the laws of your country and if this will affect you. This is not the responsibility of Dizzy & Co Designs.
Address.
When placing your order, please double-check that your shipping address is correct, and please contact us immediately if you later notice a mistake. We can't be responsible for lost packages caused by an incorrectly entered shipping address.
Returns and Exchanges.
If you are not 100% satisfied or it's not what you wanted, no problem. Simply email hello@dizzycodesigns.com for instructions on what to do next!
Please return your item in its original wrapping, within 14 days a full refund will be given.
Damaged or used goods can not be returned. Return cost is payable by buyer.